New Dental Patients In Richmond, VA
Getting Started At James River Family Dentistry
At James River Family Dentistry, we want your dental visits to feel comfortable and stress-free from the very beginning. Your comfort and care are our top priorities for our new dental patients, and we are dedicated to providing high-quality dental services using advanced dental technology. Please take a moment to review the new patient information below so you know what to expect and can feel prepared for your visit.
New Patients: Your First Visit
At your first appointment, we will collect your patient information, health history and any other dental records you may have, including films. Dr. Guthrie will thoroughly examine you and, if needed, take new X-rays of your teeth and mouth. Our in-office dental technology allows us to show you the results of your X-rays and intraoral scans immediately so you will leave the appointment knowing your diagnosis and what to expect.
After your examination and X-rays, Dr. Guthrie will discuss the treatment options available, answer any questions you may have and you can make a follow-up appointment. Our administrative staff is ready to help you with questions about scheduling, financial policy and insurance to keep that part of the process as simple as possible.
The New Dental Patients Experience
Starting with a new dentist should feel comfortable, straightforward and personal. At James River Family Dentistry, we take the time to get to know you, understand your dental concerns and learn what matters most to you. Whether you are looking for a dental home for yourself, bringing in your children or returning to dental care after some time away, Dr. Guthrie and our team are here to help our new dental patients feel at ease with this patient information.
Because we are an independently owned practice, we value the relationships we build with our patients. Dr. Guthrie and our team want you to feel comfortable asking questions, talking through your concerns and being involved in decisions about your dental care. We will make sure our new dental patients have all the new patient information they need, explain what we find during their visit and discuss their options so they can feel informed about the next steps.
We also use advanced dental technology to help make your visits more comfortable and give you a clearer understanding of your oral health. Our technology allows us to review diagnostic images and scans with you in the office, making it easier to see what we see and understand your treatment recommendations.
Our goal is to provide you with enough new patient information so you feel comfortable walking into your first visit and for you to leave your first visit feeling like you know your dental team, understand your oral health and know what comes next.
Be Prepared
To help us get to know you better, please provide the following patient information at the time of your consultation:
Please alert the office if you have a medical condition that may be of concern prior to treatment (i.e., diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) or if you are currently taking any medication.
IMPORTANT: All patients under the age of 18 must be accompanied by a parent or guardian.
What New Dental Patients Should Except At JRFD
At James River Family Dentistry, we believe dental care should be about more than simply caring for your teeth. It should also be about building a relationship with a team you know and trust. Dr. Guthrie takes a personal approach to care and works with each patient to understand their individual needs, concerns and goals. Our new patient information is designed to help new dental patients understand what to expect and feel comfortable as they begin their care with us.You can expect our team to listen to your questions and explain your dental care in a way that makes sense to you. We use our technology to help educate you about your oral health and work with you to develop a treatment plan that fits your needs.
You can expect our team to listen to your questions and explain your dental care in a way that makes sense to you. We use our technology to help educate you about your oral health and work with you to develop a treatment plan that fits your needs.
We also understand that not everyone feels comfortable at the dentist. Our team takes extra steps to create a relaxed environment, and our therapy dogs, Coco and Mabel, are part of what makes a visit to JRFD a little different. Patients of all ages enjoy having them around, and they can provide an extra sense of comfort if you or your child are nervous about dental visits.
From routine preventative dental care to cosmetic dentistry services, our goal is to provide helpful new patient information and comprehensive dental care while making sure new dental patients feel heard, informed and comfortable along the way.
What Patient Comfort Means To Us
We know that visiting the dentist can make some people feel nervous. That is why patient comfort is an important part of the experience at James River Family Dentistry. Our team works hard to provide helpful new patient information, create a welcoming environment where new dental patients can ask questions, talk openly about their concerns and take the time they need to feel comfortable with their care.
We also use advanced dental technology designed to improve comfort and reduce stress during your visits. By using advanced technology to support your diagnosis and treatment planning, we can help make your care more efficient while giving you a better understanding of what is happening with your oral health.
And then there are Coco and Mabel! Our therapy dogs have become beloved members of the JRFD team and are available to provide some extra comfort and a friendly distraction during your visit.
If you feel anxious about dental care, let us know. We want to understand your concerns and do what we can to provide new patient information that makes your experience with us as comfortable as possible.
Insurance
At James River Family Dentistry, we strive to provide the finest care and the most convenient financial options. We accept Delta Dental insurance plans and can also work with you to help navigate your insurance benefits and submit claims for covered procedures. If you have questions about your insurance, new patient information or our financial policies, please contact one of our knowledgeable team members.
***Please note that James River Family Dentistry does not accept Medicaid at this time.

Financial Policy
For your convenience we accept Visa, MasterCard and Discover. Payment is due at the time service is rendered unless other arrangements have been made in advance. Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage. We will also send you a monthly statement. Most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. If you have questions regarding your account, please contact us.
James River Family Dentistry’s Dental Philosophy
At James River Family Dentistry, we believe dentistry is about more than treating teeth. It is about building relationships, listening to your concerns and working together to protect your oral health. Dr. Guthrie believes in educating patients about their options and using advanced technology to help you understand your oral health, so you can play an active role in making informed decisions about your care.
Our goal is to provide comprehensive dental care in a compassionate, safe and comfortable environment. We create personalized treatment plans for new dental patients based on your individual needs and work with you to establish goals that make sense for your health and your life. We want you to feel respected, informed and confident in the care you receive at James River Family Dentistry.
Why New Dental Patients In Richmond Choose James River Family Dentistry
Choosing a dentist is about finding a practice where you feel comfortable, listened to and confident in your care. At James River Family Dentistry, Dr. Guthrie and our team are proud to provide personalized, relationship-driven care in an independently owned practice.
We welcome new dental patients and families throughout Richmond, Bon Air, Midlothian and Chesterfield and offer a wide range of dental services to support your needs at different stages of life. Our team combines a personal approach with advanced dental technology, helpful new patient information, patient education and a focus on making your visits as comfortable as possible.
Want to learn more about what makes James River Family Dentistry different? Visit our Why Choose Us page to learn more about our approach to patient care, technology and involvement in the Richmond community.
Community Involvement
Being part of the Richmond community means more to us than simply having an office here. The team at James River Family Dentistry believes in giving back and supporting the people and organizations that make our community a great place to live. Over the years, our team has participated in community events and dental outreach efforts, including Give Kids a Smile, the Bon Air 5K, Mission of Mercy, Friends Association For Children and Operation Gratitude.
We are especially proud of our involvement with Give Kids a Smile, which helps provide children in our community with access to dental exams, cleanings and fluoride treatments. We also enjoy supporting local schools and organizations and finding opportunities to share our time, resources and dental expertise. For us, being your dental practice also means being an active part of the community we are honored to serve.

Ready To Get Started?
giving you the elevated dental care experience you deserve
Dr. Guthrie and her team are ready to provide you with top-notch dental services within a pristine and expertly managed setting. We aim to ensure that patients of all ages feel at ease and self-assured during their dental visits. Ready to schedule an appointment with JRFD?

